Complaints Procedure
The BCITO has a policy which sets standards for the level of service our staff will meet when dealing with BCITO clients. We also have a procedure through which clients are able to lodge a complaint about the service or standards of service that have been provided or not provided as the case may be.
If you wish to make a formal complaint please follow the process as described in the Stakeholders Code of Rights, Complaints and Appeals.
PO Box 2615, Wellington